not matching ratio word format only before answer read pag 64 from my book I will take screen shout and send to youCollege of Administrative and Financial Sciences
Assignment 1
Human Resource Management (MGT211)
Deadline: 17/10/2020 @ 23:59
Course Name: Human Resource
Management
Course Code:MGT211
Student’s Name:
Semester: 1st
CRN:
Student’s ID Number:
Academic Year:2020-21, 1st Term
For Instructor’s Use only
Instructor’s Name:
Students’ Grade:
Marks Obtained/Out of 5
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
• The Assignment must be submitted in (WORD format only).
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks
may be reduced for poor presentation. This includes filling your information
on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from
students or other resources without proper referencing will result in ZERO
marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, doublespaced) font. No pictures containing text will be accepted and will be
considered plagiarism).
• Submissions without this cover page will NOT be accepted.
Assignment Workload:
• This Assignment comprise of a short Case.
• Assignment is to be submitted by each student individually.
Assignment Purposes/Learning Outcomes:
After completion of Assignment-1 students will able to understand the
1. Demonstrate overall Human Resource concepts, goals and strategies within the context of
organizations goals and strategies (Lo 1.1).
2. Explain the Differentiation between the major functions of HR and describe their
interdependency (Lo 1.2).
Assignment-1
• Please read the Managing People “Marriott: HR Practices….” Page no. 64
of Chapter 1, “Human Resource Management: Gaining a competitive
advantage” available in your textbook Human Resource Management:
Gaining A Competitive Advantage-Noe, Hollenbeck, Gerhart, Wright,11e.,
and answer the following questions:
Assignment Question(s):
(Marks 5)
1. Which HR Practices do you believe are the most critical for the Marriott to maintain
and grow its competitive advantage? Explain why?
2. Would Marriott have been successful without its current HR Practices? Explain.
3. Can companies in other industries such as health care, manufacturing, or research
and development adopt Marriott’s value and practices and have similar success?
Explain why or why not.
4. What other types of HR Practices should Marriott consider adopting that would
appeal to its growing number of Millennial Employees?
Answers:
1.
2.
3.
4.
hourly wage. Despite the routine nature of the work and demanding customers, associates often refer to their co-workers as “family,” and many
stay in their jobs for many years. Marriott’s general manager’s tenure is 25 years-much greater than the industry average. More than 10,000
employees have worked at Marriott more than 20 years.
Marriott emphasizes hiring friendly people who can learn through training. For hourly associates, the company screens for interpersonal skills,
dependability, and positive disposition. Employees’ opinions matter. At every hotel, each shift starts with a 15-minute meeting during which
employees share updates and get motivated for the day’s work. The meetings often include stretching, music, and dancing. Employee benefits also
contribute to making Marriott a desirable company to work for. The benefits include flexible scheduling; an employee assistance phone number:
health care benefits for hourly employees if they work 30 hours a week; and discounts on room rates for employees, families, and friends.
Employees working at company headquarters have access to a gym, a dry cleaners, a gift store, and day care. The company holds a celebration of
excellence each year that recognizes outstanding employees who are flown in for the event. The best benefit may be the opportunity that all
employees have to grow their careers.
Many top executives started as hourly employees working as housekeepers, waiters, sales people, or security guards. Employees are given
opportunities to explore career paths and learn through job experiences. Mentoring from senior employees is common. Bill Marriott, the
company’s executive chairman and CEO for 40 years until stepping down, believes happy employees result in lower costs, Happy employees
mean Mariott has lower turnover and less need to train and orient replacement employees, and an experienced workforce provides better customer
service. Marriott regularly surveys its employees to measure their engagement. The results show that in hotels where employee engagement is
higher, customers who experienced a problem were more satisfied with the solution.
hourly wage. Despite the routine nature of the work and demanding customers, associates often refer to their co-workers as “family,” and many
stay in their jobs for many years. Marriott’s general manager’s tenure is 25 years-much greater than the industry average. More than 10,000
employees have worked at Marriott more than 20 years.
Marriott emphasizes hiring friendly people who can learn through training. For hourly associates, the company screens for interpersonal skills,
dependability, and positive disposition. Employees’ opinions matter. At every hotel, each shift starts with a 15-minute meeting during which
employees share updates and get motivated for the day’s work. The meetings often include stretching, music, and dancing. Employee benefits also
contribute to making Marriott a desirable company to work for. The benefits include flexible scheduling; an employee assistance phone number:
health care benefits for hourly employees if they work 30 hours a week; and discounts on room rates for employees, families, and friends.
Employees working at company headquarters have access to a gym, a dry cleaners, a gift store, and day care. The company holds a celebration of
excellence each year that recognizes outstanding employees who are flown in for the event. The best benefit may be the opportunity that all
employees have to grow their careers.
Many top executives started as hourly employees working as housekeepers, waiters, sales people, or security guards. Employees are given
opportunities to explore career paths and learn through job experiences. Mentoring from senior employees is common. Bill Marriott, the
company’s executive chairman and CEO for 40 years until stepping down, believes happy employees result in lower costs, Happy employees
mean Mariott has lower turnover and less need to train and orient replacement employees, and an experienced workforce provides better customer
service. Marriott regularly surveys its employees to measure their engagement. The results show that in hotels where employee engagement is
higher, customers who experienced a problem were more satisfied with the solution.
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