Hide Assignment InformationInstructionsAnalyzing Survey ResultsTop Talent Employment Services provides both temporary and permanent employees to clients in a tristate area. Top Talent uses an online customer satisfaction survey that makes it easy for clients to provide feedback about the services and the employees provided by Top Talent. Jill Simons, sales and marketing manager at Top Talent, has asked you to analyze the survey data from the past 3 months to identify areas of company performance that may need improvement.Download the TopTalentSurvey Excel file Ch09Ex01.xlsx and provide descriptive statistics (mean, mode, minimum, maximum, standard deviation) for each survey item. Use appropriate functions to calculate statistics.Create a line chart to display the survey results using the means of all survey items. Save the Excel spreadsheet under your name and W7. Example: KalantariW7Open a Word document and copy paste the data and the line chart.Write a brief summary identifying the areas that have shown the greatest improvement in customer satisfaction and the ones that have shown a decline in customer satisfaction.Top Talent Employment Services
Month
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Jan
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Satisfied
Satisfied
with agency with
services
recruiters
3
3
4
3
4
3
3
4
3
3
3
3
3
3
2
4
2
3
2
3
3
2
3
2
3
4
3
4
3
4
4
4
3
4
3
4
3
3
4
4
Satisfied
with quality
of
candidates
3
3
4
3
4
3
2
3
2
3
3
2
3
3
3
4
3
3
3
3
4
2
3
3
3
4
4
4
3
2
4
3
3
3
4
4
3
3
4
4
2
4
2
3
3
2
3
3
3
4
2
2
3
3
2
4
3
4
3
4
3
3
4
2
4
4
3
4
4
3
3
2
3
3
3
3
4
2
4
3
Would
Agency met recommend
our
to other
expectations employers
2
2
4
4
2
2
3
3
3
3
2
2
2
2
3
3
2
2
4
4
2
2
2
1
3
2
3
3
2
2
4
4
3
3
4
4
2
2
3
3
3
3
3
2
3
3
3
3
3
4
4
4
3
3
4
4
3
3
3
3
3
3
2
2
3
3
3
3
3
3
3
3
4
4
3
2
4
4
3
3
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Feb
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
Mar
3
4
3
4
3
3
4
3
3
5
3
4
3
3
3
5
4
4
3
3
3
5
4
4
3
3
4
4
3
4
5
3
5
4
3
4
4
3
4
3
3
3
3
3
3
2
4
4
3
5
4
4
3
3
4
4
4
4
3
3
3
5
3
4
4
3
4
3
3
4
4
4
4
4
3
4
3
4
3
3
2
3
3
2
3
3
3
4
2
4
3
4
3
4
3
4
4
3
3
2
4
4
3
3
3
3
4
4
2
4
2
3
4
3
3
4
3
3
3
3
2
3
3
2
3
3
3
3
3
4
3
4
3
3
3
4
4
3
3
3
4
4
3
3
3
3
4
3
2
4
3
3
4
3
3
4
3
3
3
3
2
3
3
2
3
3
3
3
3
4
3
4
3
4
3
4
4
3
3
2
4
4
3
3
3
3
4
3
2
4
3
3
4
3
3
4
3
3
3
3
Month
Jan
Feb
March
Satisfied
Satisfied Satisfied
with
Agency
Would
with
with
quality met our recommen
Statistic
agency recruiter
of
expectat d to other
services
s
candidat
ions
employers
es
Mean
Mode
Minimum
Maximum
Mean
Mode
Minimum
Maximum
Mean
Mode
Minimum
Maximum

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