Service Transitiona. Describe
your CMDBi. If needed use a table that would describe your
CMDB schema.b. Change Management process. i. Describe your company’s change management
policyii. Create a process flow diagram(s) to
show/describe itc. Knowledge Managementi. Describe your company Knowledge Management
planService Operationa.Incident management i.develop a priority chart that makes sense for
your company.b.Problem management i.How will issues become problems?ii.Identify the process of
how an issue goes from incident to problem management (diagram the flow
is best).Project 2 (Group Submission)
Description
Each team has picked a business sector and should have a well-developed idea of the details for
this group’s business. This is a continuation from Project 1.
1. Service Transition:
a. Describe your CMDB
i. If needed use a table that would describe your CMDB schema.
b. Change Management process.
i. Describe your company’s change management policy
ii. Create a process flow diagram(s) to show/describe it
c. Knowledge Management
i. Describe your company Knowledge Management plan
2. Service Operation
a. Incident management
i. develop a priority chart that makes sense for your company.
b. Problem management
i. How will issues become problems?
ii. Identify the process of how an issue goes from incident to problem
management (diagram the flow is best).
Deliverable
PowerPoint Slide Presentation
a. Slide 1 should be a title page
b. Slide 2 should be a short summary from Project 1 to establish the framework of
understanding.
c. Present the components above (Service Transition and Service Operation) in slides
needed.
d. Next to last slide should clearly specify the team members with Contribution noted
as a percentage.
e. The last slide should specify references.
Upload the PowerPoint to Canvas by the due date.

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