Read The Case of Joe the Jerk (or, the Very Capable Jerk) document.Write a 750- to 1,050-Microsoft Word paper from Joan’s perspective outlining the best ways to address her dilemma with Joe.Include the following:Evaluate how Joan has utilized her role to ensure that lower-level management upholds their position in creating a positive environment. In what ways has Joan been effective, and in what ways could she improve?Describe how Joan might use motivation techniques to assist in creating the best environment for the organization. Include financial and nonfinancial techniques.Describe how Joan may work with individuals in various levels of the organizational structure to deal with her dilemma with Joe and maximize her power in the situation.Format your assignment using headings as part of organizing and structuring information.Format your assignment consistent with APA guidelines using in-text citations and at least 4 peer reviewed sources, one must be the course text.The Case of Joe the Jerk
MPA/533 Version 3
University of Phoenix Material
The Case of Joe the Jerk (or, the Very Capable Jerk)
You have been asked to consult with a module manager in a public service center of the Social
Security Administration. A module is a group of about forty workers who work together in
processing claims for social security coverage (i.e., requests for the beginning of payments, or
other services such as changes and information). A module has all the specialists needed to
process a claim from beginning to end——claims authorizers, benefits authorizers, file clerks, and
typists/word processors. Each module has a module manager (hereafter, MM) and two assistant
module managers (AMMs) who lead and manage the team of workers in the module.
The MM, Joan, has a serious concern about one of the AMMs, Joe. Joe is very intelligent,
talented, and younger than most AMMs. As far as his knowledge of the work and technical details
is concerned, he is extremely promising and has excellent prospects to move up to become MM
and then move on up beyond that. Joe, however, is arrogant in his dealings with the workers in
the module. He talks down to people and treats them curtly and rudely. He behaves as if he
deserves more special treatment and attention than the module members because he is an AMM.
On the other hand, Joe also takes some stands and actions that are not necessarily bad or
Some incidents:
One of the file clerks arrives late fairly often. Joe has begun to confront her very aggressively, in
front of the other members of the module, criticizing her for arriving late. He has initiated
disciplinary action against her. Some other members of the module have pointed out to Joe and
Joan that the file clerk is a young single mother with a lot of personal problems. Her brother was
recently shot to death in a street fight, apparently drug related. Her child is sick a lot and she has
problems getting good child care. Joe, however, insists on going forward with the disciplinary
action, saying he cannot let a person arrive late regularly without being unfair to those who do
arrive on time. Besides, he says, it is essentially illegal for him not to take action. Joan has to
decide whether to intervene in the disciplinary action or let it go through.
Joan is concerned about Joe’s effect on motivation and work satisfaction in the module. He
speaks very condescendingly to module members who make mistakes, acting as if he is very
superior to them and a lot smarter than they are——which is often true, in a sense. Joan was so
concerned about growing tensions in the module that she arranged for a weekend retreat, where
the group went through some team development exercises with a consultant. Throughout the
retreat and the exercises, Joe had a virtual sneer on his face, and he made repeated sarcastic
comments about the time the group was wasting on ―touchy-feely nonsense.
The members of the module have group meetings to discuss problems and changes. Joe has
gotten up and walked out of a couple of these meetings, acting impatient with the discussion. He
often frowns and rolls his eyes as members of the group are speaking. After the most recent of
these incidents, the other AMM, who is excellent as a person and a manager, has told Joan that
she is considering asking to transfer to another module or position because Joe is so unpleasant
Copyright © 2018 by University of Phoenix. All rights reserved.
The Case of Joe the Jerk
MPA/533 Version 3
to work with, and because she feels that Joe is damaging morale in the module so badly that it is
disrupting the work of the module.
Joan’s need to make decisions about Joe:
Joan has to prepare a performance evaluation for Joe, of course. This will strongly affect his
chances to move to higher positions. Also, the director of the Center is forming a task force to
plan and carry out an important change in work processes for the entire Center. He has heard
that Joe really knows his stuff, and he has asked Joan what she thinks of having Joe appointed
as either head of this task force or assistant head. (Joe minds his manners and behaves well in
meetings where superiors from outside the module are present.)
Joan is very impressed with Joe’s intelligence and ability. Joe does have a likeable side that often
shows. She also knows that Joe’s wife has a long-term serious illness and is facing a series of
operations at present, and that one of his children was seriously disabled in an accident two
years ago. Joe often talks about being bored in his present position and wanting to move up or to
somewhere where he can have more variety and responsibility. Joan wants to support and help
Joe, and she loathes the idea of having to confront him now with a bad evaluation and with the
news that she has not supported his appointment to the task force. She has had a number of
talks with Joe about his undesirable behavior and attitudes. She has tried to be very positive,
praising his capabilities, telling him she really wants him to succeed, and pointing out that he has
opportunities to move up. She urges him to show the good side she sees in him but says that he
needs to change. She has never really come down on him with a bad evaluation. In these
discussions, Joe sits quietly with a slight smirk on his face, leaves the discussion without saying
anything, and pouts for a day or so. The discussions have shown no effect on his behaviors. She
is trying to decide what to do next. One possibility, in addition to a bad evaluation is to begin the
process of trying to have Joe demoted from AMM.
Rainey, H. G. (n.d.) The case of Joe the jerk (or, the very capable jerk). San Francisco, CA: JosseyBass.
Copyright © 2018 by University of Phoenix. All rights reserved.

Purchase answer to see full

Why Choose Us

  • 100% non-plagiarized Papers
  • 24/7 /365 Service Available
  • Affordable Prices
  • Any Paper, Urgency, and Subject
  • Will complete your papers in 6 hours
  • On-time Delivery
  • Money-back and Privacy guarantees
  • Unlimited Amendments upon request
  • Satisfaction guarantee

How it Works

  • Click on the “Place Order” tab at the top menu or “Order Now” icon at the bottom and a new page will appear with an order form to be filled.
  • Fill in your paper’s requirements in the "PAPER DETAILS" section.
  • Fill in your paper’s academic level, deadline, and the required number of pages from the drop-down menus.
  • Click “CREATE ACCOUNT & SIGN IN” to enter your registration details and get an account with us for record-keeping and then, click on “PROCEED TO CHECKOUT” at the bottom of the page.
  • From there, the payment sections will show, follow the guided payment process and your order will be available for our writing team to work on it.